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Table of Contents

  1. How do I make a purchase?
  2. How do I make payment?
  3. How long will you keep my game reservation?
  4. I've ordered more than one items. Do you them together or separately?
  5. How do I become a verified customer?
  6. Why should I become a verified customer?
  7. What courier services do you use?
  8. What is volumetric weight?
  9. Why can't I add this item into my shopping cart?
  10. How can I get a poster?
  11. How do I pre-order or back order an item?
  12. Return policy
  13. Defective discs
  14. Who pays for shipping to replace a defective item or return product?

Who Pays for Shipping to Replace a Defective Item or Return Product?

The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Shipping and handling costs are non-refundable.

Since we are not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to us and we pay to ship the replacement back to the buyer.

The Software Boutique is a store, and we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. Our customer service department will utilize its best effort to replace your item in a timely and efficient manner.