Table of Contents

1. How do I make a purchase?
2. How do I make payment?
3. How long will you keep my game reservation?
4. I've ordered more than one items. Do you them together or separately?
5. How do I become a verified customer?
6. Why should I become a verified customer?
7. What courier services do you use?
8. How much do I need to pay for shipping?
9. What is volumetric weight?
10. Why can't I add this item into my shopping cart?
11. How can I get a poster?
12. How do I pre-order or back order an item?
13. Return policy
14. Defective discs
15. Who pays for shipping to replace a defective item or return product?

How Do I Make a Purchase?

1. Create an account on tsb.com.my.
2. Log in to your account and add the items you want to purchase into your shopping cart.
3. Once you're done, go to your shopping cart and click on the Proceed With My Order button.
4. Ensure all the information, especially your delivery address and telephone number, are correct and click on the Submit Order button.
5. You can now proceed to make payment for your order. You may wish to give us a call to check on the items' availability before you make payment.

Online orders are processed between 10:00 AM to 6:00 PM, Monday through Friday.
If payment is made after 2:00 PM, the parcel will only be sent out on the next working day.

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